SigmaCare's generous benefits package for employees includes:

  • Competitive compensation
  • 401(k) plan
  • Three weeks of paid vacation
  • Disability insurance
  • Life insurance
  • Flexible spending accounts
  • TransitChek® commuter benefit program
  • Medical insurance for individuals, families and domestic partners (available immediately)

Do you want to further your career while helping improve the quality of care for patients? Join SigmaCare, and help us revolutionize the delivery of healthcare.

SigmaCare addresses a growing and often underserved area of healthcare: long-term and post-acute care. While EHRs are prevalent at hospitals and physician offices, the healthcare industry has been less focused on LTPAC, offering you a chance to truly make a difference while advancing your career.

SigmaCare offers an engaging, collaborative work environment for talented individuals who seek to excel within an organization that rewards high performance, creativity and integrity. We are passionate about what we do and are looking for those who share in our mission.

SigmaCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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Inside Sales Representative

Inside Sales Representative SigmaCare is looking for energetic individuals to join their inside sales team for the chance to personally grow exponentially alongside one the most rapidly expanding software sales teams in the healthcare space. At SigmaCare, inside Sales Representatives have the power to fill the sales pipeline and aren’t afraid to roll up their sleeves to get the job done. This position is primarily responsible for lead generation, while also interacting with the Customer Success team to assist in the sale of add-on products to existing customers. Specific Responsibilities Include: • Making targeted calls to industry decision makers in an effort to qualify their fit for the SigmaCare product line and drive interest in said products. • Take responsibility for product and industry knowledge such that you are able to have credible conversations with prospective decision makers • Develop leads and engage customers and prospects within your assigned territory to generate interest based on the value of SigmaCare’s products and services. Continue to engage prospects to a point when it is appropriate to hand the prospect off to an outside sales team member. • Support the Customer Success team in coordinating product demonstrations for add-on products, developing contracts/addendums and closing the sale. • Utilize our Customer Relationship Management (CRM) to track progress, tasks and conversations to document account activity. Qualifications: • You have strong verbal skills, particularly on the telephone. • You have previous experience working with a CRM system (Salesforce preferred) • You are goal oriented, driven to succeed and remain positive, even when things gets rough • You have the ability to self-manage in a competitive, fast-paced environment • You are flexible and able to handle multiple tasks simultaneously • Your natural curiosity is strong and you aren’t afraid to ask the tough questions • You have a Bachelor’s Degree Full time Located in Bedford, NH Salary, plus commission

Support Analyst Level I

The Support Analyst Level 1 (SAL1) will be responsible for providing high-quality customer support for a mission critical Long Term Care clinical, financial, and referral application suite and environment. Provide expert and creative solutions to problems to ensure customer satisfaction and productivity. Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation, in accordance with best practices. This position has frequent contact with end-users, other Analysts and Managers from all internal departments as well as contact with third-party software and network vendors. Participate in team projects that enhance the quality and efficiency of Client Services and drive customer success. Develop, define and communicate application service policies and documentation. Monitor client systems to prevent issues from becoming emergencies. Leadership Behaviors • Execution: Works consistently to meet daily targets focused on department KPI’s. Maintains consistent quality, regardless of the changing demands of Support. Proactive in learning, planning, and taking on additional tasks. Goal oriented and able to overcome obstacles to meet high personal standards. • Energize: Works with integrity, respectful of peers and other-centric, uses us/we instead of I/me. Constructive and approachable while mentoring peers, involves others, develops strong relationships and identifies values best suited to the organization. Managing personal engagement and drive during stressful periods. • Create a Customer Focused Culture: Keeps in mind our responsibility to customers with empathy through all communications and ticket handling. Understands the wants and needs of our client base. Communication • Strong written and verbal communication skills • Able to convey collected information and updates in clear and concise terminology to internal and external customers alike • Excellent documentation skills involving complete updates of tickets in order to form a coherent time line of every touch, and all work pertaining to an issue through resolution • Ability to deal with irate clients and discern proper handling, diffusion, or escalation of urgent client issues through proper channels Analytical • Able to quickly identify issues with urgency including scope and customer facing impact • Ability to identify trends linking individual issues together painting a larger picture over time or during a new version release • Can troubleshoot effectively narrowing down potential resolutions efficiently in order to expediently assist customers • An understanding of the business needs outside of the Support department Knowledge • Acquire working knowledge of the SigmaCare platform, associated interfaces and mobile or ancillary applications • Proficient in the use of the ZenDesk ticketing system including the separate modules and associated add-on applications • Proficient at using and updating Customer Connect and all other internal resources • Prepared for new release functionality • Professionally curious about the industry and client workflows Self-Management • Strong personal drive and dedication to provide superior performance • Proactive personal development in order to improve skills and knowledge • Ability to maintain high output without supervisory intervention Tasks • Acquire technical knowledge of SigmaCare applications and modules • Provide first level application support for customers internal and external • Prioritize and handle escalations and communications with second tier issues and management • Manage new tickets in ZenDesk and direct incoming volume • Refinement of process in order to drive down minutes per ticket and call volume • Assisting team members with cross training functionality Qualifications Work Experience:  1 year of experience with customer support in application support.  Telephone support in a help desk environment (preferred)  Strong customer focus with analytical workflow  EMR, healthcare, and technical experience is a plus  Clinical experience in a HealthCare organization is a plus. Education:  Associates degree in computer-related field (preferred) or equivalent work experience.  Technical course work or Technical certifications a plus. Full time Bedford, NH